Terms of Use and General Terms and Conditions of Sale

Last updated: 25 May 2026

These Terms of Use and General Terms and Conditions of Sale, hereinafter the “Terms”, apply to any use of the website www.stereos.store and to all sales concluded on this website.

Any order placed on the website implies the customer’s full acceptance of these Terms.

1. General information

STRL 54 carries out a distance-selling activity, including audiovisual equipment, spare parts, components, accessories, and new and second-hand equipment.

The activity is notably covered by the French APE code 4791A — Distance selling on general catalogue.

The website www.stereos.store is hosted by LWS.

These Terms are permanently available on the website. STRL 54 reserves the right to modify them at any time. The applicable Terms are those in force on the date the customer validates the order.

2. Website access and use

The website www.stereos.store enables users to view products, create a customer account where applicable, place orders and contact STRL 54.

The user undertakes to use the website in accordance with applicable laws and regulations, these Terms, and the normal use of an e-commerce website.

The following are prohibited in particular:

• any attempt to gain fraudulent access to the website or its systems;
• any use of the website for unlawful, fraudulent or harmful purposes;
• any mass or automated extraction of data without authorisation;
• any action likely to disrupt the normal operation of the website.

STRL 54 endeavours to ensure access to the website, but does not guarantee permanent availability. The website may be temporarily unavailable due to maintenance, updates, technical incidents or force majeure.

3. Products

STRL 54 sells, among other things, phono styluses, phono cartridges, loudspeakers, amplifiers, cables, audio devices, spare parts and accessories, whether new, second-hand, old, vintage or refurbished when indicated on the product page.

The essential characteristics of the products are presented on the product pages: description, photographs, condition, possible compatibility, price and availability.

Photographs are provided for illustrative purposes. STRL 54 endeavours to present the products as accurately as possible, but slight differences may exist, particularly for second-hand, old or vintage products.

For second-hand, old or vintage products, the general condition, visible defects, signs of use, known limitations, tests carried out or any specific characteristics are indicated on the product page insofar as the information is available.

The customer is invited to carefully read the description, photographs and compatibility information before placing any order.

The statutory warranties applicable to consumers remain applicable under the conditions provided by law.

Promotional offers are valid as long as they are displayed on the website and subject to stock availability.

4. Prices

Prices are indicated in euros.

For deliveries in mainland France, prices are displayed inclusive of all taxes, including French VAT at the applicable rate, unless otherwise stated.

Delivery costs are indicated before the final validation of the order. They vary according to the weight, dimensions, value of the order, chosen carrier and destination country.

For orders delivered to the European Union outside France, the final VAT amount may vary depending on the delivery country and the applicable tax rules.

For deliveries outside the European Union or to certain territories subject to tax or customs formalities, products may be invoiced without French VAT. Duties, taxes, customs clearance fees or handling fees may be charged to the recipient upon arrival.

STRL 54 reserves the right to change its prices at any time. The applicable price is the price displayed at the time the order is validated.

5. VAT, international sales, overseas territories and customs

5.1 Mainland France

For deliveries in mainland France, products are invoiced with the applicable French VAT.

Shipping costs invoiced to the customer generally follow the same VAT treatment as the main transaction.

5.2 European Union — consumer customers

For sales to consumer customers located in the European Union, the applicable VAT depends on the rules governing intra-Community distance sales.

Where the legal conditions are met, STRL 54 applies either French VAT or the VAT of the customer’s country of destination, in particular under the OSS scheme.

The displayed prices and the final VAT amount may therefore vary depending on the delivery country, in accordance with the applicable tax rules.

Shipping costs invoiced to the customer generally follow the same VAT treatment as the main transaction.

5.3 European Union — professional customers

For sales to professional customers established in another Member State of the European Union, the sale may be invoiced excluding VAT, subject to the provision of a valid intra-Community VAT number and to the legal conditions applicable to intra-Community supplies being met.

The professional customer is responsible for the accuracy of the tax information provided, including their intra-Community VAT number.

Failing a valid VAT number, STRL 54 may apply the tax regime applicable to non-taxable customers.

5.4 Deliveries outside the European Union

For deliveries outside the European Union, sales are in principle invoiced without French VAT, subject to proof of export.

The invoice may include the following wording:

“VAT exemption — export outside the European Union, Article 262 I of the French General Tax Code.”

Shipping costs, when ancillary to a sale exported outside the European Union, generally follow the same exemption treatment.

Customs duties, import taxes, customs clearance fees, handling fees or local taxes may be charged to the recipient by the authorities of the destination country or by the carrier.

These costs remain the customer’s responsibility unless expressly stated otherwise at the time of order.

5.5 Deliveries to French overseas territories

For deliveries from mainland France to French overseas departments and regions, sales are in principle exempt from mainland French VAT.

The invoice may include the following wording:

“VAT exemption pursuant to Article 294 of the French General Tax Code.”

Shipping costs associated with these shipments generally follow the same treatment as the main sale.

Local taxes, including dock dues, regional dock dues, local VAT where applicable, customs clearance fees or carrier handling fees may be charged to the recipient upon arrival.

These duties, taxes and fees remain the customer’s responsibility unless expressly stated otherwise at the time of order.

5.6 Incoterm and import charges

Unless expressly stated otherwise at the time of order, shipments outside the European Union, to French overseas territories or to any territory subject to customs formalities are made under a DAP — Delivered At Place approach.

This means that STRL 54 arranges shipment to the address indicated by the customer, but customs duties, import taxes, dock dues, customs clearance fees, handling fees or any other charges payable upon arrival remain the responsibility of the recipient.

The customer is invited to check with the competent authorities of their country or delivery territory before placing an order.

The customer’s refusal to pay duties, taxes or import charges cannot be attributed to STRL 54. If the parcel is returned for this reason, transport, return, storage, customs or processing costs may be deducted from any refund, within the limits permitted by applicable regulations.

6. Orders

Orders are placed directly on the website according to the following steps:

1. product selection;
2. addition to the cart;
3. cart verification;
4. customer identification or entry of customer details;
5. choice of delivery method;
6. choice of payment method;
7. final validation of the order after acceptance of these Terms.

The order becomes final after payment validation and email confirmation.

STRL 54 reserves the right to refuse or cancel an order in the event of an anomaly, including an incomplete or inconsistent delivery address, suspected fraud, payment incident, previous dispute with the customer or product unavailability.

7. Payment

Accepted payment methods include:

• bank card via secure module;
• PayPal;
• bank transfer, when this option is offered;
• any other payment method displayed on the website at the time of order.

Online payments are secured by the payment service providers used by the website. Strong authentication mechanisms, such as 3D Secure, may be applied according to the rules of banks and payment service providers.

The order is prepared after payment has actually been received.

For consumer customers, no late payment fee or fixed recovery indemnity applies to an order paid upfront on the website.

For professional customers benefiting from deferred payment or payment by invoice, any late payment may result in late payment penalties at the rate indicated on the invoice, as well as the fixed recovery indemnity of €40 provided for by Article D441-5 of the French Commercial Code, without prejudice to any additional compensation if the actual recovery costs incurred are higher.

STRL 54 reserves the right to refuse or cancel an order in the event of non-payment, payment incident, suspected fraud, incomplete or inconsistent address, or previous dispute with the customer.

8. Retention of title

The products remain the property of STRL 54 until full payment of the price by the customer.

This clause does not prevent the transfer of risk according to the applicable rules, in particular for consumer customers.

9. Delivery

STRL 54 delivers its products in France, within the European Union and internationally, excluding areas subject to sanctions, legal restrictions or logistical impossibility.

Delivery methods may include Lettre Suivie, International Tracked Letter, Colissimo, Colissimo International, Mondial Relay, Delivengo or any other carrier suitable for the weight, dimensions, value of the product and destination.

Delivery costs are calculated and indicated before order validation.

Most items are dispatched within 2 working days after full payment has been received, unless otherwise stated on the product page or in exceptional circumstances.

Indicative delivery times are generally as follows:

• mainland France: approximately 2 to 5 working days;
• European Union and United Kingdom: approximately 3 to 7 working days;
• North America, Australia and comparable destinations: approximately 5 to 10 working days;
• rest of the world: approximately 10 to 45 days depending on the destination country.

These times are indicative and may vary depending on the carrier, destination, busy periods, customs formalities or any event beyond the control of STRL 54.

STRL 54 prepares orders carefully and hands them over to the carrier selected at the time of order.

For consumer customers, the risk of loss or damage to the products is transferred to the customer when the customer, or a third party designated by the customer other than the carrier proposed by STRL 54, physically takes possession of the products.

Where the customer chooses their own carrier that is not proposed by STRL 54, the risk is transferred to the customer upon handover of the products to that carrier.

In the event of a damaged, opened, incomplete or apparently abnormal parcel, the customer is invited to make reservations with the carrier and contact STRL 54 as soon as possible, attaching photographs of the parcel and products concerned where possible.

In the event of a significant delay, the consumer customer may request STRL 54 to deliver within an additional reasonable period. If delivery does not take place within that period, the customer may request cancellation of the order in accordance with the provisions of the French Consumer Code.

10. Right of withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, the consumer customer has a period of 14 calendar days from receipt of the product to exercise the right of withdrawal, without having to give any reason.

To exercise this right, the customer may contact STRL 54 by email at contact@stereos.store, or use the withdrawal form made available.

Products must be returned complete, clean, undamaged and, where possible, in their original packaging, together with all accessories supplied where applicable.

Return costs are borne by the customer, except in the event of an error attributable to STRL 54 or a non-conforming product.

The refund will be made within 14 days from notification of withdrawal. STRL 54 may defer the refund until the goods have been recovered or until the customer has provided proof of shipment of the goods.

The refund is made using the same payment method as the one used for the order, unless otherwise agreed with the customer.

The right of withdrawal does not apply, in particular:

• to customised products or products made to the customer’s specifications;
• to unsealed products that cannot be returned for reasons of hygiene or health protection;
• to products damaged or incomplete as a result of excessive handling by the customer;
• to products expressly excluded from the right of withdrawal by applicable regulations.

11. Model withdrawal form

12. Statutory warranties and commercial warranty

Products sold by STRL 54 benefit from the applicable statutory warranties, including the statutory warranty of conformity and the warranty against hidden defects.

These warranties apply independently of any commercial warranty that may be offered.

For consumer customers, the statutory warranty of conformity applies under the conditions provided by the French Consumer Code.

The warranty against hidden defects applies under the conditions provided by Articles 1641 et seq. of the French Civil Code.

STRL 54 offers a one-year commercial warranty, parts and labour, from the date of delivery of the product, unless otherwise stated on the product page, invoice or any applicable commercial document.

During its term, this commercial warranty covers product malfunctions resulting from a material or technical defect that was not apparent at the time of sale.

Depending on the nature of the defect identified, STRL 54 may offer repair, replacement, exchange, credit note or refund of the product concerned.

The commercial warranty does not limit or replace the statutory warranties from which the consumer customer benefits.

The following are excluded from the commercial warranty:

• normal wear and tear of the product;
• consumables and wear parts, unless a proven defect exists;
• styluses, phono tips, diamonds, belts, cartridges, cables and accessories subject to normal wear and tear, unless a defect is identified upon receipt;
• damage caused by misuse;
• damage caused by incorrect mounting, installation or adjustment;
• damage resulting from impact, fall, breakage, oxidation, overvoltage or incorrect connection;
• modifications, disassembly or repairs carried out by the customer or by an unauthorised third party;
• incompatibility with the customer’s equipment where compatibility should have been checked before purchase;
• defects expressly mentioned on the product page for second-hand, vintage or old products.

For second-hand, old or vintage products, the commercial warranty takes into account the age, condition, nature and characteristics of the product sold. It does not cover signs of use, cosmetic defects or operating limitations clearly mentioned on the product page.

For any warranty claim, the customer must contact STRL 54 at contact@stereos.store, enclosing proof of purchase, a precise description of the problem encountered and, if possible, photographs or videos of the product concerned.

Return costs in connection with a warranty claim are handled in accordance with applicable regulations and according to the nature of the defect identified.

13. Liability

STRL 54 cannot be held liable for damage resulting from misuse of the product, incorrect installation, incompatibility with the customer’s equipment, modification of the product or use not in accordance with recommendations.

STRL 54 cannot be held liable for consequences linked to incorrect or incomplete information provided by the customer, in particular regarding delivery address, contact details, intra-Community VAT number or import formalities.

For professional customers, the liability of STRL 54 is, except in the event of gross negligence or contrary legal provision, limited to the amount excluding VAT of the order concerned.

This limitation does not apply to consumer customers where the law imposes broader liability on the seller.

14. Force majeure

STRL 54 cannot be held liable for any delay or non-performance resulting from a force majeure event within the meaning of French law.

The following may in particular be considered force majeure, subject to assessment by the competent courts: natural disaster, fire, flood, strike, transport blockage, war, pandemic, major incident affecting transport networks, supply impossibility, general outage or administrative decision preventing normal performance of the order.

15. Personal data

Personal data collected on the website is used to process orders, manage customer relations, invoicing, delivery, after-sales service and, where applicable, legal and accounting obligations.

Processing is carried out in accordance with the General Data Protection Regulation, known as GDPR.

The customer has, in particular, rights of access, rectification, erasure, objection, restriction of processing and data portability, under the conditions provided by applicable regulations.

To exercise these rights, the customer may contact STRL 54 at: contact@stereos.store.

For more information, the customer is invited to consult the privacy policy available on the website.

16. Intellectual property

All elements present on the website www.stereos.store, including texts, photographs, logos, graphics, product sheets, visual elements, website structure and content, are protected by intellectual property rules.

Any unauthorised reproduction, representation, modification, adaptation or exploitation, in whole or in part, is prohibited.

17. Consumer mediation and disputes

In the event of a complaint, the customer is invited to contact STRL 54 first in order to seek an amicable solution:

In accordance with the provisions of the French Consumer Code concerning the consumer dispute mediation process, after having contacted STRL 54 and failing a satisfactory response, the consumer customer may use a free consumer mediation procedure with:

Mediation is free of charge for the consumer. The mediator may only be contacted after a prior written complaint has been sent to STRL 54.

These Terms are governed by French law.

In the event of a dispute with a consumer customer, the statutory rules of jurisdiction shall apply.

In the event of a dispute with a professional customer, and unless otherwise required by mandatory legal provisions, the competent courts within the jurisdiction of Nancy shall have jurisdiction.

18. Insurance

STRL 54 declares that it is covered by professional civil liability insurance for the purposes of its activity.

Information relating to the insurer may be provided upon request where required by applicable regulations or where necessary for the handling of a case.

19. Final provisions

If any clause of these Terms is declared null, unenforceable or deemed unwritten, the other clauses shall remain fully applicable.

The fact that STRL 54 does not rely at a given time on a clause of these Terms shall not constitute a waiver of the right to rely on it later.

These Terms constitute the entire agreement between STRL 54 and the customer for orders placed on the website.

Customs and local taxes information

For deliveries outside the European Union and to French overseas territories, the order may be invoiced without French VAT. Customs duties, import taxes, dock dues, customs clearance fees or handling fees may be charged to the recipient upon arrival. These costs remain the customer’s responsibility unless expressly stated otherwise at the time of order.