Terms of Use

Terms of Use

Preamble
These General Terms and Conditions of Sale (GTCS) apply to all sales concluded on the website www.stereos.store by the company STRL 54, SASU with a share capital of €100, registered with the Nancy Trade and Companies Register under number 949525760, SIRET 94952576000011, VAT number FR20949525760.

Registered office: 15 Rue de Haigneville, 54290 Bayon, France.
Contact: contact@arti-st.com | Tel: +33 3 55 06 40 06.

Any order form implies full and unconditional acceptance of these GTCS, which prevail over any other client document.

1. General Information

STRL 54 operates under activity code 4791A (mail order and online retail sale of audiovisual equipment).
The website www.stereos.store is hosted by LWS.
These GTCS are permanently available on the website and supersede all previous versions.
Last updated: January 5, 2026.

2. Products and Services

STRL 54 offers online sales of audiovisual equipment (phono cartridges, speakers, amplifiers, cables, etc.), both new and used, described with photos and technical specifications on the website.
Prices are shown in euros, including all taxes (VAT 20%), excluding shipping costs, and are set freely according to the displayed pricing schedule (subject to variations during promotions).
Offers remain valid while displayed and subject to stock availability.
The company reserves the right to modify product features without prior notice, provided legal compliance is maintained.

3. Orders and Payment

Orders are placed online through the shopping cart process: product selection, cart validation, entry of personal details, and choice of payment method.
The order becomes final only after an email acknowledgment of receipt and successful payment.

Accepted payment methods: credit card (via secure Stripe module) and PayPal.
All payments are secured (3D Secure protocol).
In case of non-payment when due, penalties of 1.5% per month and a fixed compensation of €40 (Art. D441-5 of the French Commercial Code) shall apply.
The company reserves the right to refuse or cancel an order in case of anomalies (suspected fraud, previous dispute).

4. Delivery

Most items are dispatched within 2 working days after full payment, via “Lettre Suivie” for small parcels or through Colissimo, Mondial Relay. For international orders: “Lettre Suivi Internationale,” Mondial Relay (eligible countries), Delivengo or Colissimo International, or another carrier depending on weight and destination (shipping costs calculated in the cart).

Estimated delivery times: mainland France 2–5 days; EU 3–7 days; worldwide 5–15 days (subject to possible disruptions).
The risk is transferred to the customer upon handover to the carrier (proof provided).
In case of a delay exceeding 14 days, the customer may cancel the order after a formal notice remains unanswered (Art. L216-2 Consumer Code).
Deliveries available worldwide, except in sanctioned regions.

5. Right of Withdrawal

In accordance with Articles L221-18 and following of the French Consumer Code, the customer has 14 calendar days from receipt to exercise their right of withdrawal without reason or justification, by registered mail or via the standard form on the site (contact@arti-st.com).

Products must be returned new, complete, and in their original packaging to the indicated address. Refunds are processed within 14 days via the original payment method (return shipping costs borne by the customer, except in case of company error).

Exceptions: customized products, sealed items (for hygiene reasons), or damaged goods.

6. Warranties

Legal conformity warranty (minimum 2 years, Arts. L217-4 and following) and warranty against hidden defects (2 years, Art. 1641 Civil Code).
Commercial warranty: 1 year covering parts and labor (details available at checkout). Proof of purchase is required. Repair, replacement, or refund depending on issue severity.
Damages due to misuse are not covered.

7. Liability and Force Majeure

STRL 54’s liability is limited to the order amount. The company is exempted in cases of force majeure (strike, natural disaster) or actions of the client/carrier.
Products comply with CE standards; the company cannot be held liable for non-compliant use.

8. Mediation and Disputes

In the event of a dispute, the customer may use the European ODR platform: https://ec.europa.eu/consumers/odr/.
Any dispute shall be subject to the competence of the Nancy courts (jurisdiction of the local RCS). French law applies.

9. Data Protection

Collected data (in compliance with the GDPR) is processed to fulfill the order (Art. 6.1.b GDPR) and retained for 5 years.
Customers may exercise their rights (access, rectification, etc.) via contact@arti-st.com.

The privacy policy is available at www.stereos.store.

10. Insurance and Final Provisions

STRL 54 carries professional liability insurance covering damages related to its products and services.
These GTCS are governed by French law. If any clause is found invalid, the remaining clauses remain in effect.