Terms and Conditions
These General Terms and Conditions of Sale (GTC) apply to all sales made on the website www.stereos.store by STRL 54, SASU with €100 share capital, registered with the Nancy RCS under number 949525760, SIRET 94952576000011, intra-EU VAT FR20949525760.
Registered office: 15 Rue de Haigneville, 54290 Bayon.
Contact: contact@arti-st.com | Tel: +33 3 55 06 40 06.
Any order implies acceptance of these GTC.
1. General Information
STRL 54 operates under activity code 4791A (mail-order sales, retail audiovisual equipment).
The website www.stereos.store is hosted by LWS.
These GTC are permanently accessible on the site and supersede any prior version.
Last update: March 9, 2026.
2. Products and Services
STRL 54 offers online sales of audiovisual equipment (phono cartridges, speakers, amplifiers, cables, devices and accessories, etc.), new and used, described with photos and specifications on the site.
Prices are in euros including VAT (20% included), excluding shipping costs.
Promotional offers are valid while displayed, subject to availability.
The company reserves the right to modify specifications without notice, subject to legal compliance.
3. Orders and Payment
Orders are placed via the online cart: product selection, cart validation, entry of details and payment method.
The order is final after email confirmation and payment processing.
Accepted payment methods: credit card (via secure Stripe module), PayPal, bank transfer subject to conditions.
Payments are secured via 3D Secure protocol.
In case of late payment, penalties of 1.5% per month and fixed indemnity of €40 apply (Art. D441-5 Commercial Code).
The company reserves the right to refuse or cancel any order in case of anomaly (delivery address issues, suspected fraud, prior dispute).
4. Delivery
Most items are shipped within 2 working days after full payment receipt.
Depending on dimensions, weight, value and customer choice (when available), shipments are made via Lettre Suivie, Colissimo, Mondial Relay or other carrier.
International: International Tracked Letter, Mondial Relay (eligible countries), Delivengo or Colissimo International, or carrier based on weight/destination (fees calculated at checkout).
Fast delivery! Expect 2-5 days for mainland France, 3-7 days for EU & UK, about 5-10 days for North America, Australia, etc., and 10-45 days for rest of world depending on destination.
Delivery times may vary by destination country or customs procedures.
We ensure your order is carefully prepared and securely handed to the carrier.
Once handed over, the carrier takes responsibility and assumes the risk.
However, we're here for you: every situation is unique, and we always strive to find a fair solution.
In case of delay >14 days, customer may cancel after unsuccessful formal notice (Art. L216-2 GTC).
Deliverable worldwide, except sanctioned areas.
5. Right of Withdrawal
In accordance with Articles L221-18 et seq. of the Consumer Code, customer has 14 calendar days from receipt to exercise right of withdrawal without reason, by registered mail or standard form on site contact@arti-st.com.
Products must be returned new, complete, in original packaging to the indicated address. Refund within 14 days via original payment method (return shipping at customer's expense, unless company error).
Exceptions: customized, sealed (hygiene) or damaged products.
6. Warranties
Legal warranty of conformity (minimum 2 years, Art. L217-4 et seq.) and hidden defects (2 years, Art. 1641 Civil Code).
Commercial warranty: 1 year parts and labor (details at checkout). Proof of purchase required. Repair/replacement/refund based on severity.
Damage due to misuse not covered.
7. Liability and Force Majeure
STRL 54 liability limited to order amount.
Exoneration in case of force majeure (strike, natural disaster) or customer/carrier fault. Products CE compliant; no liability for improper use.
8. Mediation and Disputes
In case of dispute, customer may use European ODR platform: https://consumer-redress.ec.europa.eu/.
All disputes submitted to Nancy courts (local RCS jurisdiction), French law applicable.
9. Data Protection
Collected data (GDPR compliant) processed to fulfill order (Art. 6.1.b GDPR). Retention: 5 years.
Access, rectification rights etc. via contact@arti-st.com.
See Privacy Policy.
10. Insurance and Final Provisions
STRL 54 holds professional liability insurance covering product/service damages.
GTC governed by French law.